FLSA: Exempt, Full Time
Department: Assistance Services
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: Yes, to oversee other Assistance staff
Reports to: Director, Medical and Assistance Services
Salary: $55,000 – $65,000

JOB SUMMARY

DAN is seeking a DAN Travel Assistance Case Manager to join our team. The Travel Assistance Case Manager monitors travel assistance cases and coordinates services and providers, including travel arrangements, physician visits, repatriations, evacuations, and ongoing hospitalized cases. In conjunction with the treating physician’s recommendations and under the direction of the DAN Assistance Services Director, the Travel Assistance Case Manager serves in a medical advocacy role for the client. The Travel Assistance Case Manager directs assistance to the client within the guidelines of the DAN travel emergency assistance policy.

The Travel Assistance Case Manager must exercise independent thinking and evaluate information critically to make appropriate decisions that may directly impact the case outcome and client satisfaction.

RESPONSIBILITIES

• Coordinate and provide safe, timely, effective, efficient, and client-centered care
• Handle case assignments, draft service plans, review case progress, and determine case closure
• Facilitate multiple care aspects (case coordination, information sharing, etc.); go the extra mile and interact with clients to monitor their progress and ensure satisfaction
• Work with other DAN departments to develop and maintain a database of local providers (air ambulance, hospitals, etc.) to supplement the existing Hyperbaric Chamber and Referral Physician databases
• Help clients make informed decisions by advocating on their DAN membership and insurance benefits
• Develop effective working relations and cooperate with the Medical Services team throughout the case management
• Record case information, complete accurately all necessary forms, and produce statistical reports as needed
• Promote quality and cost-effective interventions and outcomes
• Adhere to professional standards outlined by DAN’s protocols, rules, and regulations

QUALIFICATIONS

• Bachelors degree in the healthcare field or equivalent experience
• Minimum of 3 years proven working experience in travel assistance case management, including expertise and knowledge in emergency/critical and acute care; aeromedical transport services (Understanding of flight physiology is a plus)
• Excellent knowledge of case management principles, healthcare management, insurance claims, and reimbursement
• Critical, independent thinking where outcomes are often time-sensitive; must be self-motivated and able to work in high-pressure situations
• Effective written and oral communication skills to build and maintain internal and external relationships; compassion and teamwork skills.
• Excellent organizational and time management skills, with the ability to multi-task, problem solve, prioritize, delegate, and meet critical deadlines
• Typing and computer skills with proficiency in Microsoft Office software

Posted April 30, 2024

FLSA: Non-Exempt; Full Time
Department: Member Services       
Primary Worksite: 6 West Colony Place, Durham, NC
Reports to: Manager, Membership & Personal Insurance

JOB SUMMARY
Our membership organization is seeking a full-time insurance agent to join our Member Services team. Reporting to the manager of membership & personal insurance, this person will play a critical role in providing access to different insurance plans to meet the individual needs of DAN members.

Working as part of a team, the agent must maintain a high standard of customer service while effectively responding to questions and providing program details through phone calls and emails. The candidate will be able to work within deadlines and have good problem-solving skills. A key attribute for this role is the ability to troubleshoot and provide support to members while providing a high level of customer service.

RESPONSIBILITIES

• Promptly respond to daily incoming calls, voicemails, mail, and email correspondence
• Accurately and clearly explain membership and personal insurance policy benefits and retail products
• Provide data entry support for DAN Member Services, including entry of new and renewing membership information, processing of online applications and product orders, and problem-solving/troubleshooting data entry processing
• Enroll and/or renew members, complete product orders, track member orders, and update member records
• Act as a liaison between the organization, its members, and the general public in support of the organization’s mission and goals
• Provide data for internal reports
• Represent the organization at trade shows, conventions, and symposiums as assigned
• Perform other duties as assigned
  

QUALIFICATIONS

• Three or more years of providing customer service in a call center environment or other relevant customer service experience
• Good business writing skills
• Proficiency with Microsoft Office products
• Strong team player

PREFERRED QUALIFICATIONS

• Licensed in the state of North Carolina as an agent for life, health, property, and casualty insurance; equivalent combination of relevant education and experience will also be considered
• Scuba diving certification/experience
• Post-secondary degree or vocational certificate in related field
• Fluent Spanish or French speaking ability

Posted January 12, 2022

FLSA: Exempt, Full Time
Department: Information Technology
Location: 6 West Colony Place, Durham, NC (cannot be performed remotely)
Reports to: VP, Information Technology

OCCUPATIONAL SUMMARY

Customize, maintain and develop data solutions to meet the company needs, and work on building our proprietary software built on the .Net/MS SQL framework.

You will be required to understand the functionality of all existing data structure as well as independently develop new features and integrations into the existing platform.

RESPONSIBILITIES

• Recommend data solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.
• Install revised or new database systems by proposing specifications; recommending ideal access techniques; coordinating installation requirements.
• Design, implement, and maintain high availability databases in accordance with end project’s needs and views
• Define users, and enable data distribution to the right user, in appropriate format and in a timely manner
• Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
• Use high-speed transaction recovery techniques and backup data
• Minimize database downtime and manage parameters to provide fast query responses
• Provide proactive and reactive data management support and training to users
• Determine, enforce and document database policies, procedures and standards
• Perform tests and evaluations regularly to ensure data security, privacy and integrity
• Monitor database performance, implement changes and apply new patches and versions when required
• Develop reports based on end users’ needs

QUALIFICATIONS

• Proven working experience as a MSSQL 2000 and higher Database administrator
• Excellent knowledge with relational database design, documentation and coding
• Excellent knowledge of data backup, recovery, security, integrity and SQL
• Previous experience with DBA case tools (frontend/backend) and third-party tools
• Familiarity with programming SSRS
• Knowledge of Crystal Reports
• Knowledge of MS Dynamics a plus.
• Problem solving skills and ability to think algorithmically
• BS degree in a computer discipline or relevant certification
• Minimum 2+ years database administration in enterprise environments.
• Relevant IT qualifications (bachelor’s degree preferred).
• Technical Qualifications (MCSA SQL Server Preferred).
• Dependable attendance record

DESIRED QUALIFICATIONS

• Knowledge of scuba diving industry and/or certified diver

Please note that this position is based at DAN headquarters in Durham, N.C., and cannot be performed remotely.

Posted February 26, 2021