Medical Information Specialist / Registered NurseDivers Alert Network (DAN) is a not-for-profit safety organization that provides medical services, research and training for divers, boaters and global travelers. DAN's membership program and insurance products support the core mission.
Each year Medical Information Specialists (DAN medics) answer more than 15,000 inquiries that range from questions about medical fitness-to-dive to management of medical and travel emergencies worldwide. Located in Durham, NC, medics spend significant time fielding phone calls and emails. Some travel to events and classes is required; the annual travel commitment is usually no more than 2–3 weeks per year. Medics work under the direction of a medical director, and support is always available from attending physicians and fellows. Customer service skills and the ability to multitask are very important aspects of the medic's role.
Medics communicate daily with new divers, seasoned divers, people interested in diving, and healthcare providers. Medics write and review articles for publication and make follow-up calls for quality assurance and data collection for DAN's research. Medics also help with the training of physicians completing fellowships in undersea and hyperbaric medicine.
DAN medics provide emergency services 24 hours a day. Medics rotate after-hours emergency call responsibilities; calls are forwarded by an answering service to extensions that forward to the medics' cell phones. Triage by phone for emergencies consists of assessing the caller's need and directing callers to appropriate services such as a primary care physician, an urgent care facility or emergency department, insurance claims or DAN Travel. Medics are expected to recognize cases that may require evacuation and transfer these to the emergency services supervisor.
Minimum Job Requirements:
Life in the Triangle area of North Carolina
Durham, known as the "City of Medicine," is part of the Triangle area, which also includes the nearby cities Raleigh/Cary and Chapel Hill. This area of approximately 1.5 million residents is one of the fastest growing in the country and is consistently rated among the best places to live. Research Triangle Park (RTP) is one of the most well-known high-tech pharmaceutical and biomedical research areas in the U.S. The Triangle also boasts a variety of cultural arts, opportunities for outdoor recreation, and proximity to the University of North Carolina at Chapel Hill, Duke University, and North Carolina State University. Raleigh-Durham International Airport (RDU) offers nonstop flights all over the U.S. and to destinations in Mexico, Canada, and Europe.
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If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:
DAN is an Equal Opportunity Employer.